1. Introduction

Welcome to Goalpara Diagnostics. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

When you use our website to book a lab test or request a callback, we may collect the following personal information:

• Identity Data: Full name of the patient.
• Contact Data: Mobile number, WhatsApp number, and email address (if provided).
• Medical Inquiry Data: The specific health packages or tests you are interested in booking.
• Location Data: Your preference for home sample collection versus visiting our physical lab in Goalpara.

3. How We Use Your Information

We use the information we collect primarily to provide you with diagnostic services. Specifically, we use your data to:

• Contact you via phone call or WhatsApp to confirm your appointment and test details.
• Arrange for home sample collection by our certified phlebotomists.
• Deliver your diagnostic test reports securely to your WhatsApp or email within 24 hours.
• Respond to your queries and provide customer support.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your generic aggregated demographic information not linked to any personal identification information with our business partners. We share your specific diagnostic requirements only with our 100% NABL-certified partner labs strictly for the purpose of processing your medical tests and generating your reports.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All your personal data and test reports are handled with strict medical confidentiality.

6. WhatsApp Communication

By submitting your phone number on our lead generation form, you explicitly consent to being contacted by Goalpara Diagnostics via phone calls and WhatsApp messages regarding your test bookings, report delivery, and relevant health updates.

7. Your Rights

You have the right to request access to the personal data we hold about you, request correction of any inaccurate data, or request the deletion of your data once your diagnostic services are completed and legally required retention periods have passed. To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: